Rockwell Automation Introduces New Remote Access Solution
PR92949
SINGAPORE, Nov. 10, 2021 /PRNewswire=KYODO JBN/ --
New solution allows OEMs to troubleshoot equipment from anywhere and reduce
customer downtime
During the global pandemic, OEMs have been using remote connectivity to
customers' equipment to not only reduce workplace exposure to COVID-19, but
also reduce travel, service equipment faster and reduce downtime. Now, OEMs can
more easily realize the benefits of remote access using the new remote access
solution for industrial equipment(https://www.rockwellautomation.com/en-us/products/software/factorytalk/operationsuite/remote-access.html)
from Rockwell Automation.
The solution packages together everything OEMs need to remotely access and
support equipment, including:
- The FactoryTalk Remote Access cloud-based software, which allows OEMs to
manage, configure and initiate secure connections to a customer's equipment.
- The Stratix 4300 remote access router, which is installed at the customer's
site to provide remote access to the equipment.
The remote access solution incorporates robust security capabilities including
multi-factor authentication and encrypted protocols. A digital input also gives
on-site staff control of remote connections, so they're only made when enabled
locally.
To ease deployment, the solution requires no changes to an existing
architecture so long as an Ethernet port is available.
"OEMs that have adopted remote access to reduce on-site visitors during the
pandemic quickly discovered it could also help them reduce costs and respond
more quickly to customer needs," said Julie Nguyen, product manager, Rockwell
Automation. "Now, demand for remote access is growing, and we can help
companies implement it with robust security and a simplified deployment."
The remote access solution can position OEMs to meet current and future remote
support needs. The router supports today's data requirements, and all-gigabit
ports make it ready for newer, more bandwidth-heavy remote support capabilities
as needed.
The solution is ideal for OEMs that want to support remote and hard-to-reach
operations, like those found in oil and gas and mining, metals, and cement
industries. The solution can also ease support in industries like CPG, where
OEMs today may need to travel long distances to support equipment.
Additionally, OEMs can use the solution to reimagine how they support
customers, such as with virtual commissioning and remote firmware management.
This new solution designed for OEMs is only the latest remote access offering
from Rockwell Automation. The company also offers a wide range of remote access
services for manufacturers, including 24/7 remote application monitoring and
support to help customers proactively address maintenance issues. Remote threat
detection services also help customers monitor, detect, and react to
cybersecurity threats at the deepest levels of their OT network traffic.
About Rockwell Automation
Rockwell Automation, Inc.(http://www.rockwellautomation.com/) (NYSE: ROK), is a
global leader in industrial automation and digital transformation. We connect
the imaginations of people with the potential of technology to expand what is
humanly possible, making the world more productive and more sustainable.
Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs
approximately 24,500 problem solvers dedicated to our customers in more than
100 countries. To learn more about how we are bringing The Connected Enterprise
to life across industrial enterprises, visit www.rockwellautomation.com.
FactoryTalk, FactoryTalk Remote Access, Rockwell Automation and Stratix are
trademarks of Rockwell Automation Inc.
SOURCE: Rockwell Automation
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