PR94400

SAN MATEO, Calif., Feb. 4, 2022 /PRNewswire=KYODO JBN/ --

-Contactless counseling service tailored to the COVID-19 situation and

significant reduction in waiting time

-Provides information on financial products, branch information, weather and

instructions on how to use banking devices within the branch

-Maximizing user experience with natural gestures such as hand movements and

head nods

DeepBrain AI, a company specializing in artificial intelligence(AI), announced

on the 28th that it has signed a technology supply agreement with KB Kookmin

Bank, a leading financial company, and implemented Korea's first kiosk-type 'AI

banker' and officially introduced it this month.

Since March of last year, DeepBrain AI has been working closely with AI bankers

to improve functions and enhance performance by piloting AI bankers in the AI

experience zone located at KB Kookmin Bank's Yeouido headquarters. As a result,

it succeeded in commercializing AI human-based kiosk products for the first

time in Korea, drawing great attention from the IT industry as well as the

financial sector.

DeepBrain AI's AI human technology is a solution that creates a virtual human

capable of real-time interactive communication. It implements AI that can

communicate directly with users by fusion of speech synthesis, video synthesis,

natural language processing, and speech recognition technologies. As a

technology that can realize complete contactless service in various fields,

banks have the effect of providing a secure counseling service to customers who

prefer non-face-to-face in accordance with the COVID-19 situation, and

shortening customer waiting time through faster response.

First, the AI banker greets customers when they arrive at the kiosk and

provides answers to their questions. All answers go through the process of

deriving optimal information based on KB-STA, a financial language model

developed by KB Kookmin Bank, and delivered to customers through the AI

banker's video and voice implemented with DeepBrain AI's AI human technology.

Specifically, it is possible to guide how to use peripheral devices such as STM

(Smart Automated Machine), ATM (Automated Machine), and pre-writing service,

introduce financial products, and guide the location of the kiosk installation

point. In addition, it is loaded with information on convenience of living such

as financial common sense, today's weather, and surrounding facilities.

In addition, the AI banker, with idle-mode, can make natural gestures such as

moving hands, nodding, and tidying up clothes during conversation maximizing

user experience from the customer's point of view. In addition, it is possible

to recognize people through the front camera, so if a customer leaves their

seat, the kiosk is automatically finished as a thank you.

This time, KB Kookmin Bank's AI banker modeled and implemented one male and one

female model, and utilized their actual audio and video data. In the case of

clothes, the main colors of KB Kookmin Bank are yellow and gray, so that the

brand image can be recognized by customers while using the kiosk.

DeepBrain AI CEO Eric Jang said, "The AI banker has endless possibilities that

can be used for customer service with a variety of devices such as mobile

devices as well as kiosks in the future. Based on DeepBrain AI's recognized AI

human technology and business value, we will continue to explore business

routes so that it can be applied to more diverse fields."

SOURCE: DeepBrain AI

Image Attachments Links:

   Link: http://asianetnews.net/view-attachment?attach-id=414527

   Caption: Image of an AI Banker in a Kiosk installed in KB Kookmin Bank Donam-dong Branch.