PR96110

MUMBAI, India, May 20, 2022 /PRNewswire=KYODO JBN/ --

To transform customer engagement with intelligent Human to Everything (H2X)

interactions across all customer experience (CX) platforms of digital-first

businesses

Tata Communications[https://www.tatacommunications.com/], a global digital

ecosystem enabler, today launches DIGO[https://digo.io/], an in-network, cloud

communications platform to power up customer engagement for digital-first

businesses. The platform offers a full suite of device-agnostic communications

tools to seamlessly integrate into an enterprise's current applications,

enabling it to bring intelligent, 360-degree human-to-everything (H2X)

interactions for its users.

DIGO powered by Tata Communications seamlessly enables customised workflows by

integrating and connecting fragmented communications channels, Artificial

Intelligence (AI) platforms, and connectors (SaaS and IoT) in a platform that

is designed to be infinitely scalable. This dramatically reduces the complexity

of bringing solutions to the market, while focusing on providing the ultimate

end user experiences.

This newly launched DIGO powered by Tata Communications offers businesses an

extensive range of cutting-edge customer engagement tools delivered on the most

connected network coverage. These include a customer engagement platform

integrated with programmable building blocks including voice, SMS, email,

social messaging, video, text to speech, IVR, chatbot and analytics tools

amongst others. The platform will also augment existing applications of

enterprises with an extensive connectors' library. This complete solution is

wrapped with enterprise-grade personalised services, ensuring businesses get

scalable, interoperable, secure and regulatory compliant customer engagement

outcomes.

"DIGO will open a New World of Communications™ for businesses. It is designed

to offer omni-channel, fast and intuitive user-experiences in a rapidly

evolving digital-first world which demands agility, acceleration and

hyperconnectivity," said Mysore Madhusudhan, Executive Vice President,

Collaboration and Connected Solutions, Tata Communications. "We have already

received a tremendous response from enterprises across on-demand platforms,

automotive, BFSI, healthcare sectors to name a few. We are excited to empower

CX journeys of businesses with intelligent and enhanced user interactions."

About Tata Communications

A part of the Tata Group, Tata Communications (NSE: TATACOMM; BSE: 500483) is a

global digital ecosystem enabler powering today's fast-growing digital economy

in more than 190 countries and territories. Leading with trust, it enables

digital transformation of enterprises globally with collaboration and connected

solutions, core and next gen connectivity, cloud hosting and security solutions

and media services. 300 of the Fortune 500 companies are its customers and the

company connects businesses to 80% of the world's cloud giants. For more

information, please visit www.tatacommunications.com

Forward-looking and cautionary statements

Certain words and statements in this release concerning Tata Communications and

its prospects, and other statements, including those relating to Tata

Communications' expected financial position, business strategy, the future

development of Tata Communications' operations, and the general economy in

India, are forward-looking statements. Such statements involve known and

unknown risks, uncertainties and other factors, including financial, regulatory

and environmental, as well as those relating to industry growth and trend

projections, which may cause actual results, performance or achievements of

Tata Communications, or industry results, to differ materially from those

expressed or implied by such forward-looking statements. The important factors

that could cause actual results, performance or achievements to differ

materially from such forward-looking statements include, among others, failure

to increase the volume of traffic on Tata Communications' network; failure to

develop new products and services that meet customer demands and generate

acceptable margins; failure to successfully complete commercial testing of new

technology and information systems to support new products and services,

including voice transmission services; failure to stabilize or reduce the rate

of price compression on certain of the company's communications services;

failure to integrate strategic acquisitions and changes in government policies

or regulations of India and, in particular, changes relating to the

administration of Tata Communications' industry; and, in general, the economic,

business and credit conditions in India. Additional factors that could cause

actual results, performance or achievements to differ materially from such

forward-looking statements, many of which are not in Tata Communications'

control, include, but are not limited to, those risk factors discussed in Tata

Communications Limited's Annual Reports.

The Annual Reports of Tata Communications Limited are available at

www.tatacommunications.com. Tata Communications is under no obligation to, and

expressly disclaims any obligation to, update or alter its forward-looking

statements.

© 2022 Tata Communications Ltd. All rights reserved.

TATA COMMUNICATIONS and TATA are trademarks or registered trademarks of Tata

Sons Private Limited in India and certain countries.

source: Tata Communications