PR99318

PARIS, Dec. 22, 2022 /PRNewswire=KYODO JBN/ --

Webhelp(https://webhelp.com/), a leading global customer experience BPO player,

has announced that this year it has achieved its highest global growth since

inception, with operations now spanning more than 60 countries and with close

to 125,000 people employed globally. Webhelp also won more than 50 industry

awards this year, was recognized as a leader in the Gartner Magic Quadrant for

Customer Service BPO(

https://webhelp.com/news/webhelp-positioned-as-a-leader-in-2022-gartner-magic-quadrant/

), and earned top ratings in Customer Experience globally by Analyst Everest

Group(

https://webhelp.com/news/webhelp-given-top-ratings-in-customer-experience-globally-by-everest-group/

).

Across the year, Webhelp expanded in 24 new locations and six new countries –

Thailand, Bosnia Herzegovina, Ghana, Israel, North Macedonia, and China – with

a further 18 new site openings in existing locations across the United States,

Latin America, Asia Pacific, and Europe, Middle East and Africa. Webhelp also

experienced very strong client growth in 2022, onboarding over 240 new logo

clients across the world, and welcoming more than 25,000 game-changers to the

company. In line with increased demand, Webhelp continued to bolster hybrid and

remote working through its Webhelp Anywhere proposition to deliver ultimate

flexibility and scalability to clients and meet evolving employee work

preferences.

"Growth is a team sport, and every single one of our people has had a part to

play in this extraordinary year for Webhelp. We pride ourselves on the stellar

work our game-changers deliver on behalf of our clients and look forward to

continuing this trend in 2023, investing further in tech and people, to

continue to provide the best possible solutions to our clients and their

customers," said Olivier Duha, CEO and Co-Founder of Webhelp.

Webhelp successfully completed a number of notable acquisitions and strategic

investments, including the acquisition of Grupo Services in LATAM(

https://webhelp.com/news/webhelp-expands-latam-capability-with-acquisition-of-leading-brazilian-digital-customer-experience-provider-grupo-services/

), the leading Brazilian providers of digitally enabled Customer Experience. In

EMEA, Webhelp also joined forces with Uitblinqers(

https://webhelp.com/news/webhelp-and-uitblinqers-join-forces-to-strengthen-position-in-dutch-market/

)to strengthen its position in the Dutch market and made additional investments

with Gobeyond Partners, with the creation of a Nudge practice – a strategic

unit that leverages behavioral economics to help organizations drive the best

possible outcomes, through influencing customer behaviors.

"The past few years have taught us that connection and humanity are more

important than ever. I'm incredibly proud to be at the helm of a fast-growing

company that is leading the way in tech-enabled, human-centric Customer

Experience," continues Olivier Duha.

Webhelp has also been focusing on strengthening its sustainability and

environmental social governance (ESG) practices. 12% of its workforce have been

hired via an award-winning impact sourcing program(

https://webhelp.com/news/webhelp-named-a-leading-impact-sourcing-provider-at-the-2022-global-impact-sourcing-awards/

), which includes hiring disadvantaged youth, reintegration initiatives to help

female prisoners get into work, and an ecosystem that supports migrant and

refugee employability. This year, Webhelp also partnered with SGS(

https://webhelp.com/news/webhelp-partners-with-leading-certification-company-sgs-for-global-trust-and-well-being-initiative/

), the leading certification company, on a long-term initiative to safeguard

frontline health and well-being.

Webhelp's growth strategy underpins its desire to serve as a strategic blue

ocean partner, leveraging a combination of global reach and hyper local

expertise to unlock new value for its clients. Webhelp's solutions and services

are designed to be relevant and valuable for both digital native clients and

businesses seeking to transform CX and drive strategic value and

differentiation from it.

In 2023, Webhelp will continue its strategic growth, expanding further in new

and current key locations across the world, including APAC, EMEA, and the

Americas, as well as investments in people, technology, and innovation.

About Webhelp

Webhelp (https://webhelp.com/) designs, delivers, and optimizes unforgettable

human experiences for today's digital world – creating game-changing customer

journeys. From sales to service, content moderation to credit management,

Webhelp is an end-to-end partner across all B2C and B2B customer journeys. Its

over 110,000 passionate employees across more than 60 countries thrive on

making a difference for the world's most exciting brands. Webhelp is currently

owned by its management and Groupe Bruxelles

Lambert(https://www.gbl.be/en)(Euronext: GBLB), a leading global investment

holding, as of November 2019. For more information on Webhelp, visit

Webhelp.com(https://webhelp.com/magic-quadrant/).

Source: Webhelp