PR92949

SINGAPORE, Nov. 10, 2021 /PRNewswire=KYODO JBN/ --

New solution allows OEMs to troubleshoot equipment from anywhere and reduce

customer downtime

During the global pandemic, OEMs have been using remote connectivity to

customers' equipment to not only reduce workplace exposure to COVID-19, but

also reduce travel, service equipment faster and reduce downtime. Now, OEMs can

more easily realize the benefits of remote access using the new remote access

solution for industrial equipment(https://www.rockwellautomation.com/en-us/products/software/factorytalk/operationsuite/remote-access.html)

from Rockwell Automation.

The solution packages together everything OEMs need to remotely access and

support equipment, including:

- The FactoryTalk Remote Access cloud-based software, which allows OEMs to

manage, configure and initiate secure connections to a customer's equipment.

- The Stratix 4300 remote access router, which is installed at the customer's

site to provide remote access to the equipment.

The remote access solution incorporates robust security capabilities including

multi-factor authentication and encrypted protocols. A digital input also gives

on-site staff control of remote connections, so they're only made when enabled

locally.

To ease deployment, the solution requires no changes to an existing

architecture so long as an Ethernet port is available.

"OEMs that have adopted remote access to reduce on-site visitors during the

pandemic quickly discovered it could also help them reduce costs and respond

more quickly to customer needs," said Julie Nguyen, product manager, Rockwell

Automation. "Now, demand for remote access is growing, and we can help

companies implement it with robust security and a simplified deployment."

The remote access solution can position OEMs to meet current and future remote

support needs. The router supports today's data requirements, and all-gigabit

ports make it ready for newer, more bandwidth-heavy remote support capabilities

as needed.

The solution is ideal for OEMs that want to support remote and hard-to-reach

operations, like those found in oil and gas and mining, metals, and cement

industries. The solution can also ease support in industries like CPG, where

OEMs today may need to travel long distances to support equipment.

Additionally, OEMs can use the solution to reimagine how they support

customers, such as with virtual commissioning and remote firmware management.

This new solution designed for OEMs is only the latest remote access offering

from Rockwell Automation. The company also offers a wide range of remote access

services for manufacturers, including 24/7 remote application monitoring and

support to help customers proactively address maintenance issues. Remote threat

detection services also help customers monitor, detect, and react to

cybersecurity threats at the deepest levels of their OT network traffic.

About Rockwell Automation

Rockwell Automation, Inc.(http://www.rockwellautomation.com/) (NYSE: ROK), is a

global leader in industrial automation and digital transformation. We connect

the imaginations of people with the potential of technology to expand what is

humanly possible, making the world more productive and more sustainable.

Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs

approximately 24,500 problem solvers dedicated to our customers in more than

100 countries. To learn more about how we are bringing The Connected Enterprise

to life across industrial enterprises, visit www.rockwellautomation.com.

FactoryTalk, FactoryTalk Remote Access, Rockwell Automation and Stratix are

trademarks of Rockwell Automation Inc.

SOURCE: Rockwell Automation

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