APEX Official Airline Ratingsがアエロフロートを5スターGlobal Airlineに認定


2017/9/26 17:00

APEX Official Airline Ratingsがアエロフロートを5スターGlobal Airlineに認定

AsiaNet 70265(1486)

【モスクワ2017年9月26日PR Newswire=共同通信JBN】ロシアの航空会社、アエロフロート(Aeroflot)はAPEXのOfficial Airline Ratings(TM)で2018年のFive Star Global Airlineに認定された。この栄誉は25日、米カリフォルニア州ロングビーチで行われたAPEX EXPO Awardsで授けられた。

(Logo: http://mma.prnewswire.com/media/561410/Aeroflot_Logo.jpg

Official Airline Ratings(TM)は実際に利用した乗客のフィードバックのみに基づく業界初の格付けプログラムである。APEX(Airline Passenger Experience Association)は設立40年の非営利会員制組織であり、乗客体験の向上に専心する世界の主要航空会社、業界サプライヤー、主要メディアグループならびに関連する航空業界リーダーによって構成される。

アエロフロートはThe Points Guyのブライアン・ケリー氏がホストを務めたロングビーチでのAPEX EXPO Awards Ceremonyで表彰された。

Official Airline Ratings(TM)の選定にあたり、APEXは地理位置情報による確認と外部監査人による証明によって確証された旅程表の収集に役立つ業界中立のテクノロジーパートナーを求めた。世界中の何百万人もの航空旅行者が使用するモバイルアプリTripItを活用し、Official Airline Ratings(TM)は2017年7月31日までの世界470の航空会社への乗客フィードバックを分析した。航空旅行者は、確証された旅程表ならびにモバイル機器の地理的位置情報により本人確認された。


航空会社はGlobal Airlines、Major Regional Airlines、Commuter AirlinesおよびLow-Cost Carriersの各部門に分類された。アエロフロートはGlobal Airlines部門での受賞となった。


2016年、アエロフロートは航空会社の品質についての世界的権威である英国のコンサルタント会社Skytraxから4スター航空会社の評価を受けている。今年これまでに、トリップアドバイザー(TripAdvisor)の旅行者投票により、アエロフロートは欧州のBest Major Airlineおよび世界のBest Business Classに選ばれた。




アエロフロートは、ロシアで最初にSkytraxにより顧客サービスの品質の高さを認められ4スター航空会社の評価を受けた航空会社である。2017年、同社はSkytrax World Airline Awardsにおいて東欧のベスト・エアラインとして6度目の賞を受けた。

2017年、アエロフロートは大手の価値評価および戦略コンサルタント会社であるBrand Financeにより、ロシアの最も強力なブランドおよび世界の最強の航空会社ブランドに指名された。同社はまた、トリップアドバイザーの旅行者によって欧州のBest Major Airlineに選定され、2017年Flyer Award CeremonyにおいてFavourite International Airline in Chinaに選ばれている。




詳細はウェブサイトhttp://www.aeroflot.com/  を参照。


APEX Official Airline Ratings Names Aeroflot a Five Star Global Airline


MOSCOW, Sept. 26, 2017 /PRNewswire=KYODO JBN/ --

    Aeroflot - Russian Airlines has been recognised as a 2018 Five Star Global

Airline in APEX's Official Airline Ratings(TM). The honour was bestowed upon

Aeroflot yesterday at the APEX EXPO Awards in Long Beach, California.

     (Logo: http://mma.prnewswire.com/media/561410/Aeroflot_Logo.jpg )

    The Official Airline Ratings(TM) are the industry's first rating program

based solely on verified passenger feedback. APEX (the Airline Passenger

Experience Association) is a four-decade-old non-profit membership organisation

comprised of the world's leading airlines, industry suppliers, major media

groups and related aviation industry leaders that is dedicated to elevating the

passenger experience.

Aeroflot was recognised during the APEX EXPO Awards Ceremony in Long Beach,

hosted by The Points Guy, Brian Kelly.

    To compile the Official Airline Ratings(TM), APEX sought an

industry-neutral technology partner that would serve in collecting verified

itineraries validated by geo-location and certified by external auditors.

Leveraging the TripIt mobile app used by millions of air travellers worldwide,

the Official Airline Ratings(TM) analysed passenger feedback on 470 airlines

worldwide through 31 July 2017. Airline travellers were validated against

confirmed itineraries and geo-location on mobile devices.

    Only 12% of airlines worldwide received 2018 Five Star status.

    Airlines were categorised as Global Airlines, Major Regional Airlines,

Commuter Airlines and Low-Cost Carriers. Aeroflot was recognised in the Global

Airlines category.

    Aeroflot CEO Vitaly Saveliev said: "We are proud that the Aeroflot

passenger experience has been awarded Five Star status by a leading

organisation in the United States, the world's largest air travel market.

APEX's rating is set to become a US seal of approval known worldwide. The

rating is based on a global passenger satisfaction poll that surveyed millions

of customers across every continent, leveraging the latest digital technology.

This honour is welcome recognition of our efforts and accompanies a number of

other awards that we have recently received recognising our leadership in the

European market."

    In 2016 Aeroflot was awarded 4-Star Airline status by British consultancy

Skytrax, the world's leading authority on airline quality. Earlier this year

TripAdvisor travellers voted Aeroflot Best Major Airline in Europe and Best

Business Class globally.

    About Aeroflot

    Aeroflot is Russia's flagship carrier and a proud member of the SkyTeam

global airline alliance. Aeroflot and its partners serve 1,074 destinations in

177 countries worldwide. In 2016, Aeroflot carried 29 million passengers (43.4

million passengers as Aeroflot Group including subsidiaries).

    Aeroflot became the first Russian airline to be awarded Four Star Airline

status by Skytrax in recognition of the high-quality of its customer service.

In 2017, Aeroflot was named Best Airline in Eastern Europe for the sixth time

at the Skytrax World Airline Awards.

    In 2017, Aeroflot was named the most powerful brand in Russia and the

world's strongest airline brand by leading valuation and strategy consultancy

Brand Finance. Aeroflot was also named Best Major Airline in Europe by

TripAdvisor travellers and recognised as the Favourite International Airline in

China at the Flyer Award Ceremony 2017.

    Aeroflot operates one of the youngest fleets in the world with 202

aircraft. Aeroflot is based in Moscow, at Sheremetyevo International Airport.

    Aeroflot is among the global leaders in aviation safety, with a European

Community Safety Assessment of Foreign Aircraft (SAFA) Index, the main globally

recognized safety parameter, comparable to global peers.

    The first Russian carrier to enter the IATA Operational Safety Audit (IOSA)

register, renewing its registration for the seventh time in 2017, Aeroflot has

successfully passed the IATA Safety Audit for Ground Operations (ISAGO) and is

fully ISO 9001:2015, ISO 14001:2004 compliant.

    Find out more at http://www.aeroflot.com/


SOURCE: Aeroflot